International Shipping

International Shipping

If you order for delivery outside the UK, the recipient of the parcel becomes the importer of goods and therefore liable for any local sales tax, customs fees and handling charges that may be levied by the destination country's customs and excise authorities. These charges are beyond our control and are set by the destination Customs authority.

 

International Shipping Services

At checkout, once you have entered your delivery address including country, our site will show you all available shipping rates for your order. If more than one shipping service is shown please select your preferred choice.

Please note that we do not make a profit on shipping fees - shipping coats and especially dog beds around the world is sadly very costly because of the bulk of the parcels even though we do everything we can to minimise the size of the parcels that we ship to our customers. 

If no remote area surcharges apply to your delivery address then we will send you an email to acknowledge that we are processing your order and arrange for your order to be dispatched. If any of the goods you have ordered are out of stock we will email you to notify you and make suitable arrangements with you. You do of course have the right cancel and refund your order in full if you choose to do so.

 

Exceptions – individual shipping quotes for international delivery

In certain circumstances our website will not apply a shipping charge to your order for delivery outside the UK and please email in, as we will need to email you an invoice.

This is usually because the goods ordered are likely to be shipped as an oversize consignment, e.g when the package (once ready for dispatch) is more than 1m in length, and sometimes because the destination country is not we one we ship to frequently and requires us to request a bespoke shipping price.

If you continue and complete checkout, you will pay for the goods ordered only and shipping will not be charged on your order. When we receive your order we will contact you by email with a confirmed shipping quote (that will include all charges applicable including remote area surcharges) and send an electronic invoice for the shipping charge.

If you wish to go ahead with the order simply settle the shipping invoice and once we receive the payment we will acknowledge that we are processing your order and dispatch your goods. If you decide not to go ahead with the order just let us know and we will cancel and refund your order in line with our Refunds Policy which is available on our Returns, Refunds and Exchanges Policy page.

We can also provide a confirmed shipping quote to you before you place your order if you prefer. Please email on contactus@westandjones.co.uk with the details of the goods you wish to order (including product name, size and quantity), and your delivery address.

 

Essential Info

Which couriers do we use?

We use a range of international couriers to deliver our international parcels including but not limited to: UK Royal Mail and affiliated national postal services, DHL, DPD, FedEx, TNT, EVRi and UPS. All of the services we use are 'tracked' & ‘signed for services’ requiring a signature on receipt.

Estimated transit times

The transit times provided here and during the checkout process are estimated transit times from the date of dispatch, counting only working business days.

If you require a delivery urgently please email us on contactus@westandjones.co.uk and we will do our best to find a shipping service to meet your requirements (additional charges may apply for express services).

The vast majority of our parcels are delivered on time and without incident. However, even though we use only reputable couriers, once in a while a delay can occur. We do everything we can to make sure that your parcel leaves West & Jones as soon as possible but once your parcel leaves our building we are in the hands of our courier companies. If you have any concerns about a delay to your delivery please email us as soon as possible on contactus@westandjones.co.uk.

Tracking your parcel

When we dispatch your order we will send you a confirmation that your order has been shipped. The confirmation will also include the name of the courier, the consignment number and a link to the courier's website to allow you to track the consignment easily.

The best shipping rates for our customers

Couriers charge international parcels on both physical weight and volumetric weight which is calculated using the dimensions of the parcel.

We do everything we can to get the best international shipping rates possible for our customers. In some instances we can reduce the shipping cost charged to our customers by folding the goods, to fit in a smaller box. 

Import regulations and import duties that may apply

If goods are being ordered for delivery outside the UK, import duties and taxes may be incurred once your goods reach their destination. West & Jones is not responsible for such charges - they are paid by the receiver of the goods - and we undertake to make no calculations or estimates in this regard. If you are ordering for delivery outside the UK, you are advised to contact your local customs authorities for further details on costs and procedures. 

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

PO boxes

Please note that we do not deliver to PO Box addresses. If you place an order with delivery to a PO Box address we will email you to ask you to provide an alternate delivery address and will not ship your order until we receive confirmation of an alternative order. If we do not receive confirmation of an alternative address within 14 days of contacting you we will cancel and refund you order.

Returning goods from overseas

Please see our full Returns, Refunds and Exchanges Policy for information about returning goods from overseas. 

Our right to refuse an order

We reserve the right to refuse and cancel any order. Under these circumstances we will notify you by email that we are declining the order and issue a refund in full.