Shipping Policy

All Items Are Made to Order

Please note that all West & Jones products are made to order. Production times may vary depending on workload:

  • Quieter periods: 1–2 days

  • Busier periods: 7–10 days

If there are any unexpected delays, our team will contact you promptly to keep you informed.

Working Days: Monday to Friday (excluding public holidays in England and our annual Christmas/New Year closure).
Note: We cannot deliver to PO Box addresses.

If you place multiple orders before your first parcel has been dispatched, we will combine them wherever possible and refund one of your shipping charges — a small gesture of thanks for your continued support.

UK Mainland Shipping

All items are shipped fully insured with a tracking number:

  • Next Day Delivery (Clothing): £10.75

  • 1st Class Delivery (Beds): £15–£26 (depending on size)

Please note: Ordering multiple items may increase shipping costs (e.g., two Large Pillow Beds = £29.98). Shipping is charged at cost — we make no profit.

International Shipping

All international orders are fully insured for your peace of mind.
Import duties and customs fees are the customer’s responsibility.

If your country does not appear at checkout, please contact us — you may be our first customer from your region, and we’d be delighted to assist personally.

Delivery Times: Typically 7–14 working days after completion, though delays may occur during busy periods or customs processing. Every item is handmade to order to ensure the highest standards.

Packaging

All orders are carefully packaged to protect your items in transit. Wherever possible, we use recyclable or biodegradable materials (99% of our packaging), reflecting our commitment to quality and sustainability.