Shipping Policy
UK orders placed by 4pm, Monday - Friday are usually dispatched on the same working day
Please note all products are usually made to order, but we pride ourselves to usually ship the same day order is placed, but during busy periods please allow a couple of days extra.
If any item ordered is out of stock we will notify you by email as soon as possible to notify you of an estimated re-stocking date before proceeding with your order.
Our normal working days are Monday to Friday, excluding public holidays in England and our annual office closure over the Christmas and New Year period. Please note that we cannot deliver to PO Box addresses.
UK Mainland Shipping Services
A signature is required on receipt for all shipping services for insurance purposes.
- UK Standard with Royal Mail- est. 2 working days from dispatch - £3.99
- UK Next Working Day with Royal Mail - £4.99
- Large Parcels - bed - Standard (est. 2 working days) - £9.99
- XL Parcels- Bed- (2 working days)- £14.99
Please note, if you order more than one item, pricing might increase, e.g. order two Large Pillow Beds shipping will be £29.98.
Click & Collect
If you would like to collect your order in person from our HQ in Exeter the service is free (no shipping charges) and your order will be available for collection within 24 hours on the next working day (11.00am - 5.00pm, Monday - Saturday, closed on public holidays in England).
Please email before ordering and we can arrange a suitable time for collection, contactus@westandjones.co.uk
If you have any questions about delivery times and shipping services please don't hesitate to contact us on contactus@westandjones.co.uk