Frequently Asked Questions

Please find our Measuring Guide, that will easily talk your though how to correctly measure your dog.

Our Playcoats comes with a harness hole that is designed to fit most harnesses on the market.

All the products that is available to purchases are all made in the UK, in a small corner of Devon.

West & Jones has tried to make garments that will best fit a range of dog breeds, yet they dogs do come in all types of shapes and the fit might not be what you had expected.

You can return the goods, using our Returns Policies, but please note that the coat must be in resalable condition. We will issue you a refund in 3-5 working days. If you would like a different size, please re-order through our website.

Our cardboard boxes and tissue are fully recyclable (can be recycled domestically or put in your compost bin), except for the plastic tap. We are committed to finding a recyclable alternative to this plastic strip, but we aren't quite there yet.

The fabric used is a high performance fabric made from an innovative combination of ultra-high molecular weight polyethylene and other technical fibres weaved by special high-density knitting machines. Making the fabric extremely strong- 5x stronger than steel.

The fabric's properties makes it very hard to penetrate, protecting against slashes of sharp objects and prevents most bites. The fabric can prevent penetration into the skin, but bruises might occur on the skin from impacts.

The fabric we use is design to prevent to be slash proof, e.g. protect against punctures to the skin, but the fabric is not designed to absorb the impact of the entire force, for example bruising may occur if there was a situation. The fabric used is similar to that in bulletproof vests, which has more absorbing properties than our coats. These are heavy and not flexible, which is impractical- thus comprising on the coat which will function as a shield to prevent events that are more likely to happen to your dog, e.g. cut, scraps and bites. 

If you have any worries if your dog has been involved in an attack or something similar, please consult your vet immediately.

Currently, the Playcoat is not waterproof. It is water resistant- waterproof in a light, short shower. We are working on a waterproof option to the Playcoat, but the nature and properties of the grey fabric, makes it difficult for waterproofing.

The fabric has been tested against human skin and it's pH level is similar to water (usually between 6.5 to 8.5). This makes it an extremely low risk for skin irritations.

The fabric has been made to be light weight and flexible compared to it's other competitors, e.g. Kevlar. Making it perfect application for dogs clothing and coat.

It naturally keeps to a stable temperature, thus we added a fleece lining for insulation.