Politique d'expédition

ORDER PROCESSING:

Please allow 7 days to process your order. Expect an email within 8 days to let you know your order is on the way!

FLAT RATE SHIPPING 

Orders are generally shipped within 7 days using Royal Mail, please allow up to 7 days for the delivery, once dispatched. A flat rate shipping fee of £3.99 applies to orders shipping to address within the United Kingdom. Optional: We do not ship outside of the United Kingdom at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer £3.99 flat rate shipping to the United Kingdom. 

For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Standard	3 to 7 business days	£3.99
Express	1 to 3 business days	£4.99

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contactus@westandjones.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contactus@westandjones.co.uk